Medical Lead Veterinarian

The Medical Lead Veterinarian of Mission Pet Health (“MPH”) is responsible for continuous pursuit of Medical Excellence encompassing patient care, client service excellence, lifelong learning, and hospital efficiency. This key leader is responsible for role modeling for all associate veterinarians and providing them with coaching and mentorship in the ongoing pursuit of Medical Excellence. The Medical Lead will work in close partnership with the Practice Manager (PM) to create an environment of collaboration, communication, and continuous improvement. Together the Medical Lead and PM will create and maintain a safe and enjoyable atmosphere for their team leading to high levels of teamwork and retention. In collaboration with their Regional Medical Director, the Medical Lead and Practice Manager will develop an annual operating plan for their hospital to continually advance in Medical Excellence and total performance. A successful Medical Lead will excel when they lead with a growth mindset, an attitude of servant leadership, continuous role modeling of clinical excellence and utilization of the power of the MPH network, leveraging it to their advantage to enable recruiting and achieve hospital goals. The Medical Lead contributes to the hospital total performance in the areas of revenue growth, Professional Client Transaction (PCT) overall growth and consistency amongst doctors, increasing pet visits, client Net Promoter Score (NPS) and employee satisfaction and retention. Together, as a team, the Practice Manager and Medical Lead lead their hospital towards a total EBITDA goal. The Medical Lead may serve in a dual role as the Hospital Director.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, percentages are guidelines but may vary based on clinic needs determined by the Hospital Director.

Veterinary Duties (80-90%)

• Perform duties included in the associate Veterinarian job description.
• Achieve specific production goals as elected in hospital’s annual planning.
• Maintain veterinary excellence by attending annual CE, striving for continuous improvement, and leading innovation within the veterinary team.

Medical Lead Duties (10-20%)

• Consistently role model Medical Excellence, setting the example for the highest quality of medicine, client service, education, and efficiency.
• Continuously strive to establish excellent relationships with all doctors resulting in engagement, retention, medical and surgical skill development, compassion fatigue abatement and modeling leadership that serves.
• Manage the veterinarians in the hospital to include regular performance discussions, performance reviews, hiring, firing, discipline, corrective actions and the like.
• Conduct regular coaching conversations with veterinarian team to support their ongoing individual development including production report and PCT review.
• Support Practice Manager in establishing doctor schedule to ensure client needs for convenience and availability are met.
• Participate in interview process for associate veterinarians; other staff as needed to support PM.
• Attend annual conference held by MVP and demonstrate willingness to participate in networking events from time to time.
• Attend hospital staff and leadership meetings as appropriate.
• Hold monthly hospital doctor’s meetings to include:
  • Educating and leading the veterinary team to make determinations around sku consolidation, appropriate product selection and laboratory strategy.
  • Ensure timely conveyance of contemporary topics and providing educational pieces in the pursuit of medical excellence.
  • Discuss new procedures and services that can be offered to clients to grow the business.
• Strive for a culture of teamwork amongst all team members via engagement and empowerment with a high eNPS. Work to understand how to get the most from each individual veterinarian as everyone’s style and motivations are different. Look for good in all and leverage unique skills.
• Promote and role model a culture of recruitment and mentorship. Supervise internship, externship, and mentorship programs to ensure a positive experience for students and/or new graduates.
• Serve as an ambassador for your hospital and MPH via community engagement including schools, universities and local events.
• In collaboration with the Practice Manager or Inventory Manager ensure compliance with local, state, federal and DEA regulations within the hospital ensuring hospital is exercising best practices for controlled substance compliance.
• Support Practice Manager in MPH initiative rollouts at the hospital level.
• Maintain and uphold Core Values and Mission Statement of MPH.

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

• Doctor of Veterinary Medicine; minimum of 2 years’ practical clinical experience.
• Understanding or willingness to learn financial and operating management of the hospital.
• Intermediate computer skills and proficiency in MS Excel, MS Word, Outlook, and PowerPoint required.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Commitment to Mission Pet Health core values of Service, Teamwork, Continuous Improvement, Accountability, Do the Right Thing and Treat Everyone Like Family. Demonstrate those positively and proactively in all your interactions.
• Ability to work collaboratively with colleagues, Veterinarians, and teammates to create a growth driven, team-oriented environment.
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
• Relationship-building skills and servant leadership mentality; ability to appreciate people with different backgrounds and points of view.
• Demonstrated knowledge and understanding of internal and external Standards of Conduct as well as legal regulatory requirements.
• Engagement in MPH programs and resource to expand expertise in leading and building teams, managing and influencing people, and customer service excellence.
• Engagement in MPH programs and resources to expand expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations and teammate professional development.
• Enthusiasm and desire for progressive, growth culture required.
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Your Benefits

• Competitive Annual Base Salary!
• Monthly Production Bonus with NO Negative Accrual!
• Medical, Dental, and Vision Insurance
• Competitive Paid Time Off
• Company Paid Wellness Programs and Support
• Paid Continuing Education & Dedicated Days Off to Attend
• 401k with employer match
• Continued comprehensive Leadership Training Program
• Structured Mentorship Program
• Paid Parental leave
• Company Paid License Fees and Professional Dues
• Voluntary Life/AD&D Insurance
• Power of the Network to use in the Clinic and to Grow your Interests
• Flexible Schedule- Let’s talk!

Clinical Tracks Program

Committed to helping teammates grow, we proudly offer over fifty hours of in-depth, RACE-approved CE credit facilitated by veterinary specialists to grow teammate clinical skills and enhance the care of our patients. Courses offered: Dentistry, Oncology, Internal Medicine, Dermatology, and Cardiology.

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. That’s Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we do—from mentorship to medicine to how we support our teammates. 

Driving our award-winning culture are our WAG values – Work Together, Amaze, and Grow – which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for. 

So, what’s in it for you at Mission?

• Unparalleled opportunities for personal and professional development
• Benefits that buck the norm of the vet med industry
• A culture where YOUR well-being comes first

We’re on a mission to be the greatest veterinary company in the world—and we’d love for YOU to be a part of it!

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most – the medicine and caring for their patients. We’re based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we’ve earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the company’s third consecutive Top 25 ranking. 

Apply today - we'd love to meet you!